Legal
The terms that apply when you request a quote or book a cleaning service with Yorcleans.
Last updated: September 2026
Quotes are based on the property, site size, condition and frequency described to us at the time of enquiry. A quote may be adjusted if the actual scope of work differs materially once our team is on site, and we will always confirm this with you before proceeding.
A booking is confirmed once a quote has been accepted. We will agree a date and time window with you in advance. Please let us know as early as possible if access arrangements, keys or site contacts change ahead of the appointment.
We ask for as much notice as possible if you need to cancel or reschedule a booking, so we can offer the slot to another customer. Specific notice periods and any associated charges will be confirmed with you at the time of booking.
You are responsible for providing safe and reasonable access to the property or premises being cleaned. Please tell us in advance about any specific hazards, access restrictions, alarm codes or fragile items that need particular care.
If any part of a completed clean does not meet the agreed standard, please contact us within a reasonable time of the visit so we can put it right.
We take reasonable care on every job. Where loss or damage does occur as a direct result of our work, please report it to us as soon as possible so we can investigate and resolve it fairly.
Questions about these terms can be sent to Info@yorcleans.com or by calling 07359 652213.
Contact us
Call, email, or send an enquiry and we will come back with a straightforward quote.